• OUR ANSWERS TO YOUR QUESTIONS

    MY FABULOUS STORYTELLER

    How many story packs can the Fabulous Storyteller hold?

    You can store 7 to 8 packs on your Storyteller including the starter pack. This means that over 14 hours of stories available to your child at all time!

    Can I add an SD card to my child’s Storyteller, in order to increase its storage capacity?

    Unfortunately this isn’t an option – yet. We’re currently working on a better way to increase storage! In the meantime, you can switch story packs via the Luniistore.

    How long are the stories?

    Each story lasts between three to seven minutes.

    How long does the battery last?

    A new fully charged battery allows 10 consecutive hours of listening.

    Do children have to use headphones to listen to stories?

    Headphones aren’t necessary, the Storyteller is equipped with speakers.

    Does the Storyteller comes preloaded with stories, or do I need to download packs before giving it to my child?

    My Fabulous Storyteller includes a starter pack of 48 stories. You do not need to download new stories before using it.

    Delivery and order tracking

    When having trouble with your shipping and tracking please contact us at hello@lunii.com.

  • FREQUENTLY ASKED QUESTIONS

    THE LUNIISTORE

    Are stories free? If not, how much do they cost? How many stories are there in a pack?

    Stories on the Luniistore are available for purchase.

    Each album contains several stories: 6, 12, 18, 24 or 48
    Albums costs between $2,50 to $17,50.

    Payments on the Luniistore will be available in Dollars starting from December 14th.

    How do I add stories to My Fabulous Storyteller?

    By following these instructions!

    What is the minimum recommended age for using My Fabulous Storyteller?

    The Fabulous Storyteller is best suited to children between three to eight years old.

    Can I buy Luniistore gift certificates?

    Gift certificates for the Luniistore are not yet available – but they will be very soon! In the meantime, you can buy new stories for someone by buying packs from their account.

    Are there stories in languages other than French?

    We offer packs in English, German, Dutch, Spanish and Italian. And that’s just the beginning – there are many more languages to come!
    For the latest on our publications, please visit our Facebook and Instagram page.

    Can I upload a pack to more than one Storyteller or do I have to buy separate packs for each device?

    You can connect up to three Storytellers to one Luniistore account. That means you can upload a pack onto three different Storytellers.

    What happens if my Storyteller is paired to another Luniistore account?

    It is possible to pair your Storyteller to a different Luniistore account. However, this will disconnect you from the initial account and reset the Storyteller. You will lose all your previous purchases and will only be able to upload stories from the new account.

    I own more than three Storytellers, what should I do?

    Please contact our after-sales service, we will be happy to help: help@lunii.com

  • Need assistance, what should I do?

    The Luniistore don’t detect my Storyteller.

    Never fear, there are instructions to help you out!

    My Storyteller displays an ERROR logo

    These instructions should help you fix the problem.

    My Storyteller displays a white screen

    These instructions should help you fix the problem.

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    The sound from my Storyteller is sputtering

    These instructions should help you fix the problem.

  • Need assistance, what should I do?

    Like all electronic devices, the Storyteller may encounter minor issues from time to time. Most of these issues can be dealt pretty easily. The following documents will guide you back to a fully operational Storyteller!

    If, however, you cannot find a solution to your problem, please e-mail help@lunii.com. Please tell us precisely what the issue seems to be, and specify where and when you bought your device. We will also need the device’s serial number, located on the underside of the Storyteller.

     

    If you are having trouble with your shipping and tracking please contact us at hello@lunii.com.